Empathy, Ideation, Lenses, Tool, Understanding the Customer

You, Me, and Jon Snow: The Power of Knowing Nothing

Shaken, but emotionally under control, Bryan Mills (played by Liam Neeson) picks up the phone and talks to his daughter's captor. "I don't know who you are. I don't know what you want. If you are looking for ransom I can tell you I don't have money, but what I do have are a very… Continue reading You, Me, and Jon Snow: The Power of Knowing Nothing

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